Policies

 

RETURN POLICY:

Customer satisfaction is important to us and we do our best to maintain high standards of hygiene. We value every customer and the order, even though after all the quality checks there will be some Possible mistakes with the order delivery. In rare cases, we face a return request. There are certain things to be validated for product return requests. The customer satisfaction with the products is not valid for the return, because every customer who is using has a different level of expectation with the product.

Reasons applicable for return:

1.      Damaged product

2.      Defective product

3.      Expired Product

4.      Wrong Product received.

For a Return request, you have to reach us within 7 working days from the date of delivery along with proper details about the return. Beyond 7 days, the request would not be processed. For return-related queries and details, Kindly contact us at enquiry@reyo.in, the query will be replied to you on a case-by-case basis. Upon receipt of the request, we will fully examine it and notify you within a reasonable time. Once the return request is approved by the team, they will initiate a refund within 24 hours.

CANCELLATION POLICY:

As of now, you cannot do the cancellation in the login, To cancel, you have to reach our team with the reason for cancellation within 30 minutes. Once the order is moved to ready to ship, your order cannot the canceled. For cancellation, reach our team at enquiry@reyo.in, Once the request is confirmed, your order will be canceled and the refund will be initiated by the team within 24 hours.

SHIPPING POLICY:

Once the payment is done, your order is confirmed and then the dispatch team will process the order shipment. We maximum try to do same-day dispatch, but on the offer carnival, due to more orders, we ship on the next day. We ship the order Within PAN India and the approximate delivery date will be within 5 – 7 Working days and delivery time depends on the shipping location. The shipping cost will be calculated based on the weight and shipping location and It is Processed at the time of Checkout.  No International orders are accepted as of now.